Privacy Policy


Last Updated: August 29, 2026

At Rheolyte, we respect your privacy and are committed to protecting the information you provide when using our website and purchasing our products.

This Privacy Policy explains what information we collect, how we use it, how it may be stored or shared, and the choices available to you.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We aim to collect only the information reasonably necessary to operate our website, process orders, communicate with customers, and provide our services.

Information You Provide

When you place an order, contact us, or interact with certain features of our website, we may collect information such as:

  • Your name
  • Phone number
  • Email address
  • Billing or shipping information required to fulfill an order
  • Order and product information
  • Information you provide when contacting our customer support

We do not intentionally collect information that is unnecessary for providing our services.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically by WordPress, WooCommerce, our hosting environment, or other website technologies.

This may include:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Language and general browser settings
  • Date and time of visits
  • Pages visited
  • Referring website or page
  • Basic website usage and interaction information
  • Technical information required for website security and functionality

This information may be used to operate, maintain, secure, and improve our website.

2. How We Use Your Information

We may use the information we collect to:

  • Process and fulfill your orders
  • Arrange delivery of products
  • Contact you regarding your order
  • Provide customer support
  • Respond to questions and inquiries
  • Maintain and manage customer orders
  • Maintain website functionality
  • Protect our website against fraud, abuse, and unauthorized activity
  • Improve our website, products, and customer experience
  • Understand general website usage and performance
  • Comply with applicable legal or regulatory requirements

We do not use your personal information for purposes unrelated to our business operations unless we have a lawful basis to do so or you have provided appropriate consent.

3. WooCommerce and Order Information

Our online store uses WooCommerce to manage products, orders, and related customer information.

When you place an order, information necessary to process that order may be stored in our website’s database. This can include your name, email address, phone number, order details, and billing or shipping information provided during checkout.

WooCommerce provides tools that allow store administrators to manage personal data, including personal data export and erasure functions. The exact information stored depends on our store configuration and the features we use.

4. Payment Information

Payments may be processed through the payment methods made available on our website.

Depending on the payment method you select, payment-related information may be processed by the relevant payment provider. Payment providers may have their own privacy policies and terms governing how they handle your information.

Where a third-party payment provider is used, Rheolyte does not control the provider’s independent processing of information.

We recommend reviewing the privacy policy of the relevant payment provider when using its services.

5. How We Share Information

We do not sell your personal information.

We may share information only when reasonably necessary to operate Rheolyte and provide our services.

This may include sharing relevant information with:

  • Payment service providers when processing payments
  • Delivery or courier providers when fulfilling orders
  • Website hosting and technical service providers
  • Website security or infrastructure providers
  • Service providers that help us operate our website
  • Government authorities or other parties when required by applicable law

We aim to share only the information reasonably necessary for the relevant purpose.

6. Third-Party Services

Our website may use third-party services, plugins, integrations, or external websites.

These services may process certain information according to their own privacy policies.

Rheolyte does not control the privacy practices of third-party websites or services. When you interact with a third-party service through our website, we recommend reviewing that service’s privacy policy.

7. Data Security

We take reasonable measures to protect the personal information we hold against unauthorized access, misuse, alteration, disclosure, or destruction.

Our website may use security measures provided through WordPress, WooCommerce, our hosting provider, and other technical services.

However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security.

8. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Order and transaction information may be retained for purposes such as:

  • Fulfilling and managing orders
  • Customer service
  • Business records
  • Accounting
  • Fraud prevention
  • Legal or regulatory requirements

The specific retention period may depend on the type of information and our website configuration.

Where information is no longer reasonably required and there is no legal or legitimate reason to retain it, we may delete, anonymize, or otherwise remove it.

9. Your Information and Privacy Requests

If you would like to know what personal information we hold about you, or if you believe your information should be corrected or removed, you may contact us.

Depending on the circumstances and applicable requirements, we may be able to:

  • Provide information about the personal data we hold
  • Correct inaccurate information
  • Delete or anonymize information where appropriate
  • Stop using information for certain purposes where applicable

Some information may need to be retained when required for legal, accounting, security, fraud-prevention, or legitimate business purposes.

To make a privacy-related request, please contact us using the information provided in the Contact Us section below.

10. Children’s Privacy

Our website is intended for general consumers and is not specifically designed to collect personal information from children.

We do not knowingly request unnecessary personal information from children.

If you believe that a child has provided personal information to us unnecessarily, please contact us so that we can review the situation and take appropriate action.

11. External Links

Our website may contain links to websites or services operated by third parties.

Once you leave the Rheolyte website, this Privacy Policy no longer governs your interactions with those external websites.

We recommend reviewing the privacy policy of any third-party website you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, technology, legal requirements, or business practices.

When we make changes, we will update the Last Updated date at the top of this page.

We encourage you to periodically review this page to stay informed about how we handle personal information.

13. Contact Us

If you have questions about this Privacy Policy or want to make a privacy-related request, please contact us:

Rheolyte
Email: info@rheolyte.com
Phone: +92…

We will make reasonable efforts to respond to privacy-related inquiries.