Returns, Replacements & Refunds
At Rheolyte, your satisfaction matters to us. We understand that sometimes a product may not meet your expectations, or your order may arrive with an issue. That’s why we offer a straightforward 30-day return policy, with refunds and replacements available according to the terms outlined below.
Return Window
Return requests must be made within 30 days of receiving your order.
Unopened Products
If you return an unopened product within the 30-day return window, you are eligible for a full refund of the product amount.
Please note that the original shipping charges are non-refundable.
Product Dissatisfaction
If you are not satisfied with your product for any reason, we accept returns even if the package has been opened.
In this case, you will receive a refund of 50% of the product amount.
The original shipping charge will not be refunded, and return shipping costs are the customer’s responsibility.
Damaged Products
If your product arrives damaged, you are eligible for a full refund of the product amount.
The original shipping amount will not be refunded.
Replacements
Instead of a refund, customers may request a replacement where applicable.
Replacement shipping costs, as well as any return shipping costs, will be paid by the customer.
Shipping Charges
Please note:
- Original shipping charges are non-refundable.
- Return shipping costs are paid by the customer.
- Replacement shipping costs are paid by the customer.
How to Request a Return, Refund, or Replacement
To request a return, refund, or replacement, contact our customer support team within 30 days of receiving your order.
Please provide your order number and explain the reason for your request. Our team will guide you through the next steps.
Contact Us
For assistance with returns, refunds, or replacements, contact:
Email: info@rheolyte.com
Whatsapp/Phone: +92 3087257193
